Manager, Sales

Manager, SalesSummary:This role is responsible for maintaining and extending Lamsco’s influence with new and existing customers by developing and sustaining the highest possible level of customer service; as well as for leading and managing a team of Customer Service Representatives in the day-to-day execution of the department. Establishes procedures for generating quotes, coordinating order entry and communicating order requirements to appropriate personnel, as well as expedites orders to ensure that product is delivered on time. Provides market intelligence when available to help maintain and improve Lamsco’s position in the marketplace. Establishes and builds strong customer relationships that allow for sales increases and rapid resolution of customer problems. May visit clients as necessary. Prepares sales presentations, contracts, and proposals. Keeps the President informed of current developments in customer off-load programs. Works closely with Business Development, Engineering, Estimators and Operations to present new proposals, recommend pricing. About Us:Lamsco West, Inc. is a premier aerospace manufacturer of shims and detailed parts. Lamsco is the largest single manufacturer of aerospace shims and laminated shim stock in the world. The holder of many prestigious performance accolades for exemplary quality and delivery ratings, Lamsco’s integrated business systems are the most sophisticated in use in the industry today. Lamsco’s class-leading systems are complemented by state-of-the-art factory controls, which make extensive use of electronic visual displays for monitoring performance and efficiency in real time at each production cell. Lamsco holds approvals from all North American airframe manufacturers and their major tier one suppliers and has expertise in managing complex, high-volume logistics, including EDI-controlled min/max systems. Lamsco West Inc. is part of The Avantus Aerospace Group. At Lamsco West Inc, our customers are the reason of our business. Ensuring customer satisfaction by identifying their unique requirements is the reason of our success. This role is critical to our organization. We strive to offer premier customer service by augmenting key relationship and maintaining an excellent customer experience. We have developed a state-of-the-art system and processes that allow us to support this vision. If you want to advance your career with a global footprint and contributing to a vision focused on customer success, then apply to this opportunity.  Reporting Structure Direct Line – VP Business Development & MarketingDotted Line – President Lamsco West, Inc. Main Duties and ResponsibilitiesEnsure premier service and full customer satisfactionEffectively lead/manage the team of CSR’s in providing exceptional customer serviceMain point of contact for designated customers.Build and maintain strong relationships with Customer’s point-of-contactsProcesses quotations per customer requestsProvides Engineering with required documentation related to customer requestsParticipate in contract review process and risk assessment mitigation for existing and new awardsResolve conflicts and provide satisfactory solutions to customers in a timely mannerMaintain Customer Portals and utilize EDI Systems to retrieve information and submit account informationInterface between the customer and estimating department to provide necessary RFQ informationOversee product and service warranties to ensure customer/product resolutionLeads and finalizes customer’s questionnaires and surveys on-time for designated accountsDevelops positive relationships with existing, new and target customersOversees compliance to regulatory or customer specific requirement (i.e., import/export, licenses, proprietary information, FAA, IC, etc.)Support as necessary capture order entryOther duties relating to sales or customer service as required Additional Comments: The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position. Requirements: 5-8 years business and sales experience in a manufacturing environmentExperience with an order entry software system.Knowledge of pricing strategies and demonstrated negotiation techniquesDemonstrated capability of leading and managing teams to achieve high standardsMust have excellent written and verbal communication skills in EnglishGood phone and video conferencing skills and the ability to interact professionally with others, both internally and externallyMust have strong interpersonal skills working with internal and external customersAbility to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; ability to perform price comparisons that include percentage differencesHands-on approach. Willing to "touch" parts to ensure execution; leading by exampleMust be able, capable, and willing to troubleshoot and do problem solving to improve customer experienceHigh Energy, self-motivated, self-started, team player and willingness to learnAbility to work in a high-concentration and fast-paced manufacturing environmentMust be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3) the International Traffic in Arms Regulations (ITAR) Some of our competitive benefits package includes: Medical, dental, and vision insurancePaid vacation for newly hired employees401(k) plan that includes employer matching fundsLife insurance and disability coverageApply now and be part of the Lamsco Team Lamsco West is proud to be an equal-opportunity employer, committed to a diverse work force and a safe and healthy work environment for all employees. This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR).  All applicants must be U.S. persons within the meaning of ITAR.  ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or RefugeeRev 1 1/12/2021 by C.P/J.P 60000 AUD Santa Clarita