Customer Service Representative

 Main point of contact for designated customers.Build and maintain strong relationships with Customer’s point-of-contactsProcesses quotations per customer requests.Provides Engineering with required documentation related to customer requestsParticipate in contract review process and risk assessment mitigation for existing and new awardsResolve conflicts and provide satisfactory solutions to customers in a timely mannerMaintain Customer Portals and utilize EDI Systems to retrieve information and submit account information.Interface between the customer and estimating department to provide necessary RFQ informationOversee product and service warranties to ensure customer/product resolution.Leads and finalizes customer’s questionnaire’s and surveys on-time for designated accountsDevelops positive relationships with existing, new and target customersOversees compliance to regulatory or customer specific requirement (i.e., import/export, licenses, proprietary information, FAA, IC, etc.).Support as necessary capture order entryAdditional Duties, as assigned Additional Comments:The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position. Requirements: Any combination of education and experience providing the required skill and knowledge for successful job performance will be considered. Typical qualifications would be:Must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3) the International Traffic in Arms Regulations (ITAR)High Energy, self-motivated, self-started, team player and willingness to learnMust have strong interpersonal skills working with internal and external customersHands-on approach. Willing to "touch" parts to ensure execution. Leading by example. +1 year of experience preparing status updates, line of balance reports, progress updates and basic industrialization plans.Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; ability to perform price comparisons that include percentage differences.Must have excellent written and verbal communication skills in English. Good phone and video conferencing skills and the ability to interact professionally with others, both internally and externally.Must be able, capable and willing to troubleshoot and do problem solving to improve customer experience.Experience with an order entry software system.Ability to work in a high-concentration and fast-paced manufacturing environmentPreferred: Associate's degree (A.A.) or equivalent from two-year college or technical school; or 3 years to 5 years related experience and/or training; or equivalent combination of education and experience. 20 AUD VALENCIA 91355