Inside Sales Representative

Summary:

Customer Service Representative – This role is responsible for managing day to day execution of strategic Aerospace accounts by supporting new part introduction, on-time execution, delivery and overall performance of new and existing awards. This role works closely with Operations to develop and sustain a Program/Account Management Process. The main point of contact for the designated customers and is responsible to ensure progress and provide daily updates on new and existing awards. Works closely with Business Development, Engineering, Estimators and Operations to present new proposals, recommend pricing, prepare industrialization plans and execute contracts.

Main Duties and Responsibilities:

• Main point of contact for designated customers.
• Build and maintain strong relationships with Customer’s point-of-contacts.
• Processes quotations per customer requests.
• Provides Engineering with required documentation related to customer requests.
• Participate in contract review process and risk assessment mitigation for existing and new awards.
• Resolve conflicts and provide satisfactory solutions to customers in a timely manner.

·         Maintain Customer Portals and utilize EDI Systems to retrieve information and submit account information.

• Interface between the customer and estimating department to provide necessary RFQ information.
• Oversee product and service warranties to ensure customer/product resolution.
• Leads and finalizes customer’s questionnaires and surveys on-time for designated accounts.
• Develops positive relationships with existing, new and target customers.
• Oversees compliance to regulatory or customer specific requirement (i.e., import/export, licenses, proprietary information, FAA, IC, etc.).
• Support as necessary capture order entry
• Additional Duties, as assigned.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.