Program Account Manager

About Us:Lamsco West, Inc. is a premier aerospace manufacturer of shims and detailed parts. Lamsco is the largest single manufacturer of aerospace shims and laminated shim stock in the world. The holder of many prestigious performance accolades for exemplary quality and delivery ratings, Lamsco’s integrated business systems are the most sophisticated in use in the industry today. Lamsco’s class-leading systems are complemented by state-of-the-art factory controls, which make extensive use of electronic visual displays for monitoring performance and efficiency in real time at each production cell. Lamsco holds approvals from all North American airframe manufacturers and their major tier one suppliers and has expertise in managing complex, high-volume logistics, including EDI-controlled min/max systems. Lamsco West Inc. is part of The Avantus Aerospace Group. At Lamsco West Inc, our customers are the reason of our business. Ensuring customer satisfaction by identifying their unique requirements is the reason of our success. This role is critical to our organization. We serve major customers such as Northrop, Lockheed, Boeing, Airbus, Embraer, Collins Aerospace, Spirit, Honda, Mitsubishi, Kawasaki, Subaru, etc. We strive to offer premier customer service by augmenting key relationship and maintaining an excellent customer experience. We have developed a state-of-the-art system and processes that allow us to support this vision. If you want to advance your career with a global footprint and contributing to a vision focused on customer success, then apply to this opportunity.Summary:The Program Account Manager role is responsible for managing day to day execution of strategic Aerospace accounts by supporting new part introduction, on-time execution, delivery and overall performance of new and existing awards. This role works closely with Operations to develop and sustain a Program/Account Management Process. The PAM is the main point of contact for the designated customers and is responsible to ensure progress and provide daily updates on new and existing awards. The PAM works closely with Business Development, Engineering, Estimators and Operations to present new proposals, recommend pricing, prepare industrialization plans and execute contracts. Contributes to building strategy to offer a customized customer experience for the designated accounts.Main Duties and ResponsibilitiesEnsure premier service and full customer satisfactionMain point of contact for designated customers.Leads work transfers and development of industrialization plansDevelop and maintain project charts/critical path, line of balance, recovery plans, customer updates, progress and tasks reportsOrganize and lead multidepartment sessions to ensure quality and on-time delivery of parts and documentationConduct contract review process and risk assessment mitigation for existing and new awardsResolve conflicts and provide satisfactory solutions to customers in a timely mannerMaintain Customer Portals and utilize EDI Systems to retrieve information and submit account information.Interface between the customer and estimating department to provide necessary RFQ informationLeads and finalizes customer’s questionnaires and surveys on-time for designated accountsManage large proposal efforts including strategic programs and recommends pricing when applicable.Oversees compliance to regulatory or customer specific requirement (i.e., import/export, licenses, proprietary information, FAA, IC, etc.).Travel to customer site as needed.Identify opportunities and/or participate in continuous improvement activities.Additional Comments: The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.Requirements:Must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3) the International Traffic in Arms Regulations (ITAR)High Energy, self-motivated, self-started, team player and willingness to learnAssertive, clear and precise communication with customers and coworkers is a must.Hands-on approach. Willing to "touch" parts to ensure execution. Leading by example.Must have time management skills and the ability to organize and optimize work.Experienced in organizing and leading productive and effective meetingsExperienced in utilizing structured Project Management and Problem Tools and Methodologies+3 years of experience in project or program management, customer service, production control or account management.+1 year of experience preparing status updates, line of balance reports, progress updates and basic industrialization plans.BS/BA from an accredited institution or +10 years of progressive experience and proved accomplishments in the aerospace industry servicing major OEM customersAbility to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; ability to perform price comparisons that include percentage differences.Must have good listening skills and the ability to be mindful and attentive to the feedback from customers.Must be able, capable and willing to troubleshoot and do problem solving to improve customer experience.Experience with an order entry software system.Proficiency with MS PowerPoint, Word and Excel. Experienced utilizing dynamic tables, advanced search formulas, etc. / MS Project is PlusPMP® certification is plus but not required. Additional RequirementsAbility to work in a high-concentration and fast-paced manufacturing environmentWilling to travel and visit customers and suppliers as requiredAbility to lift at least 30 lbs.Must be able to work from written and verbal instructions. Some of our competitive benefits package includes: Medical, dental, and vision insurancePaid vacation for newly hired employees401(k) plan that includes employer matching fundsLife insurance and disability coverage Lamsco West is proud to be an equal-opportunity employer, committed to a diverse work force and a safe and healthy work environment for all employees. This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR).  All applicants must be U.S. persons within the meaning of ITAR.  ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or RefugeeRev 1 1/12/2021 by C.P/J.P 90 AUD Santa Clarita